Policies

Terms & Conditions

 

Our Promise To Our Customers

We treat our customers like our family. You will be treated with kindness and love with every transaction you make. Moody Aromas started with friends and family, and quickly expanded by word of mouth. We're thrilled to have repeat customers that prefer our candles over the big name brands.

We'll respond by phone or email within 24 hours regarding any inquiries.

 

Safety Instructions

To prevent fire and severe injury: Burn candle within sight. Keep away from drafts and vibrations. Keep out of reach of children and pets. Never burn candle on or near anything that can catch fire.

Burning Instructions: Trim wick to 1/4 inch before lighting. Keep candle free of any foreign materials including matches and wick trimmings. Only burn the candle on a level, fire resistant surface. Do not burn the candle for more than 4 hours at a time.

Legal Notice

All notices from Moody Aromas LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Moody Aromas LLC shall be made either by regular mail, sent to the address we provide on our Web site, or first class mail to our address at:
Delivery shall be deemed to have been made by You to Moody Aromas LLC five (5) days after the date sent.

Copyright Notice

All content appearing on this Web site is the property of:
Moody Aromas LLC
Copyright © 2017 Moody Aromas LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2017 Moody Aromas LLC. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Moody Aromas LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Moody Aromas LLC or any third party, except as expressly granted herein.

Terms of Use

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Moody Aromas LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Moody Aromas LLC believes that customer conduct violates applicable law or is harmful to the interests of Moody Aromas LLC and its subsidiaries. All materials are bought from Candle Science and Anchor Hocking Mason Jars. Candles are not for resale. By using this website or by purchasing our products you hereby agree to our terms and conditions which include our refund policy.

Privacy Policy

Moody Aromas takes privacy very seriously and we do everything we can to make sure your information remains safe and secure. Moody Aromas does not keep credit card information on file, everything is processed through GoDaddy, Stripe and Paypal. We only keep your email address if you opt into our newsletter updates. We collect your name, email and billing information at check out, however, we do not use that information for anything other than your order or returns. You will receive an email notification if you put items in your cart and do not checkout after 1 hour. You will receive email updates about Moody Aromas only if you subscribe to the newsletter.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Moody Aromas LLC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Moody Aromas LLC believes that customer conduct violates applicable law or is harmful to the interests of Moody Aromas LLC and its subsidiaries.

Shipping and Delivery

At this time, Moody Aromas LLC ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Moody Aromas LLC ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

 

Shipping is not included in the pricing listed for each candle. Products are shipped from AZ and are shipped via USPS in flat rate boxes to reduce shipping prices. Orders will be shipped within 7 days of being received. If the order cannot be shipped within 7 days of being received you will receive an email notification with an expected ship date.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Moody Aromas LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Sales Tax

Moody Aromas LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Moody Aromas LLC makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Moody Aromas LLC SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Moody Aromas LLC BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
-- OR Depending on State --
The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Moody Aromas LLC.
The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Moody Aromas LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Moody Aromas LLC.
The inclusion of material on this server does not imply any endorsement by Moody Aromas LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Moody Aromas LLC tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Moody Aromas LLC reserves the right to change its payment procedures at any time without prior notice to you. Money back guarantee: If you are not satisfied with your candle, you can return it to us within 7 days of receiving it and get a full refund.

Moody Aromas has the right to refuse any return after 7 days of being received. Return shipping is paid by the customer, and there may also be a restock fee. Any refunds that are issued will be issued as store credit to Moody Aromas LLC online store. A store credit would also be issued if a candle is damaged at the time of delivery.

 

Miscellaneous

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Moody Aromas LLC and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Moody Aromas LLC shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.
MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Moody Aromas LLC with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Moody Aromas LLC with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Moody Aromas LLC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.